Banking Services Representative

A Banking Services Representative is ‘the face of the bank’ and portrays Peoples Trust Company in a professional manner at all times by exhibiting outstanding customer service skills, professionalism, and appropriate written/verbal oral communication.

The position performs both monetary transactions and account servicing functions.

Responsibilities include but are not limited to:

Using teller software, processes customer monetary transactions to include:

• Personal and Business Deposits
• Cashing checks
• Processing loan payments

Performs account servicing functions including but not limited to:

• Assisting customers in opening, closing and maintaining consumer and business deposit accounts, safe deposit boxes
• Researching and responding to customer inquiries/complaints
• Ordering checks
• Processing changes of address
• Processing wire transfers
• Online banking setup and password resets
• Processing stop payment orders
• Balancing checking accounts
• Researching and troubleshooting customer transactions and inquiries, including contact with other internal departments as necessary

Answers incoming telephone providing the same level of customer service given to in-person customers.

Knowledge/Skills/Experience Requirements:

A high school diploma or equivalent is required. 1-3 years cash-handling and/or banking experience with excellent customer service skills.

Saturday hours are required on a rotational basis, approximately every 2-3 weeks.

Peoples Trust Company is an Equal Opportunity Employer - Minorities/Females/Vets/Disabled

Paper application forms are also available at each branch location.