14 Most Asked Questions to our Call Center

You can view your current and available balances through Online Banking or the Peoples Trust Company Mobile App. Log in and select the account you wish to view.

2. What is the difference between my current balance and available balance?

Your current balance reflects all posted transactions. Your available balance reflects the amount available for spending or withdrawal after pending transactions, debit card purchases, and holds are taken into consideration.

3. Where do I see check images?

Log in to Online Banking, select the desired account, and navigate to your transaction history. Click on a cleared check transaction to view the image.

4. How do I set up account alerts?

Account alerts can be set up within online banking. Once logged in, click on ‘My Settings’ in the upper right hand corner of the screen and scroll all the way down to ‘Alerts and Notifications’. From here you can choose from a variety of alerts.

Digital Services

5. How do I sign up for Zelle®?

Eligible customers can enroll in Zelle directly through Online Banking or the Mobile App. Simply click on ‘Pay People with Zelle’ within your online banking. You will sign up with a ‘token’ which will be your email address or phone number

6. Where do I sign up for eStatements?

Click on e-docs within online banking. Click on ‘Delivery Preferences’

7. Can I submit my own travel notification?

In online banking, click on ‘Additional Services’> ‘Card Controls’ and scroll down to ‘Manage Travel Plans’.

Account Maintenance

8. Can I change my address online?

Please call us at 802-524-2196 to assist with any address changes.

9. Can I place a stop payment online?

Yes, click on ‘Additional Services’> ‘Stop Payment’.

10. Where can I find wire instructions?

Please call us at 802-524-2196 and we can provide you with wiring instructions.

Transfers and Payments

11. What are the different ways to transfer money between banks?

External Transfers, Zelle, Wire Transfers.

New & Existing Customers

12. I'm already a customer. Do I need to visit a branch to open another account?

Please call us at 802-524-2196 to assist you with opening new accounts.

Rates & Fees

13. What are your current CD rates?

CD rates can be found online at ptcvt.com under ‘View Rates’.

14. How can I waive my monthly maintenance fee?

Monthly maintenance fees may be waived by meeting account-specific requirements depending on the type of account you have. Please call us at 802-524-2196 and we would be happy to discuss this with you.