FAQs

Online Banking

1. How up-to-date is the account and transaction information?

   Your account balance will be the current available balance. When you view Transaction History, you see the most recently posted transactions. 

2. My phone has been lost or stolen. How can I deactivate Mobile Banking?

   PTC FIX/VERIFY AFTER NEW ONLINE BANKING:

   • Log into PTC Online Banking
   • In the top menu, click USER OPTIONS > Scroll down to MOBILE BANKING PROFILE
   • Click MANAGE DEVICE(S) – A new window/tab will open
   • Click on the drop down menu
   • Choose STOP USING THIS PHONE FOR MOBILE BANKING
   • Confirm your decision

   Note: Rest assured, your log in information is not stored on your device.